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Business Etiquette – Gaining that extra Edge

Course Access: Lifetime
Course Overview

Business etiquette is a set of rules that govern the way people
interact with one another in business; with customers, suppliers, with
colleagues, with inside or outside bodies. It is all about conveying the right
image and behaving in an appropriate way. Business etiquette consists of a set of general guidelines for manners
and behaviour in a professional setting that allows professionals to feel comfortable
and safe at work or in other professional settings. The ability, within a
place of business, to present yourself such that you make others comfortable
around you and are taken seriously, is known as business etiquette skill. 
It is, in fact, the ability to meet the explicit as well as implicit standards
or expectations of individual behaviour that are set in order to facilitate the
interaction between people in the workplace and nurture a mutually respectful

Business etiquette skills include but are not limited to showing
courtesy and respect towards one’s co-workers and employers. Demonstrating the
self-control required for a particular job, as well as expressing one’s
knowledge of various business situations without treating others with
condescension, is equally important for mastering the business etiquette
skills. The aim of the course is to introduce and equip delegates with the
necessary business etiquette skills that will empower them to putting their best
foot forward and obtaining benefits such as, building healthy relationships,
nurturing a harmonious environment and showing confidence.

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